Costs and services


about our services and costs









1.           The Financial Conduct Authority (FCA)


The FCA is the independent watchdog that regulates financial services. This document has been designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.


2.           Which service will we provide you with?

Χ        Independent advice – We will advise and make a recommendation for you after we have  assessed your needs. Our recommendation will be based on a comprehensive and fair analysis of the market.

Ο       Restricted advice – We will advise and make a recommendation for you after we have  assessed your needs, but we only offer advice on limited types of products, or products from one company or a limited number of companies.

Ο       No advice – You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed..


3.           What will you have to pay for our services?


We offer an initial discussion on the phone (without charge) when we will describe our services more fully and explain the payment options. If you decide to go ahead, we will:

  • ·       gather and analyse personal information about you, your finances, your needs and objectives;
  • ·       recommend and discuss any action we think you should take and if you wish, with your agreement, arrange relevant financial products for you.


4.         Your payment options


Not all firms charge for advice in the same way. We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid. Payments to financial advisers for investment products are now called ‘adviser charges’ but commission is still paid on some non-investment products.


The options we offer:


Settling your adviser charge in a single payment:


Whether you buy a product or not, you will pay us a fee for our advice and services, which is payable on the completion of a piece of work..


Settling your adviser charge by instalments:


Where regular premium products are recommended you may be able to pay the adviser charge by deduction from that regular premium, this will reduce the amount left to purchase protection cover or for investment.


Paying by instalments through your recommended product:


If you buy a financial product, you can choose to have your adviser charge deducted from the product through instalments. Although you pay nothing to us up front, that does not mean that our service is free. You still pay us indirectly through deductions from the amount you pay into your product. These deductions will pay towards settling the adviser charge. These deductions could reduce the amount left for investment.


Keeping up with your payments


If you fail to keep up with your regular payments before the adviser charge has been paid, the recommended product may be cancelled.


Payment for ongoing services


Both investment and pension portfolios are kept under review so that funds can be moved as necessary, either to improve performance or to take advantage of tax planning opportunities. Formal reviews take place on request and telephone contact is always available.The on-going adviser charge for this service is up to 0.5%pa.


5.         How much might our services cost?


We will agree the rate we will charge before beginning work. We will tell you if you have to pay VAT.


Initial meeting                                 £75

Financial review                             £250 – £500

Arranging and managing

an investment portfolio                £300 – £3000 + upto 0.5%pa of the value 

                                                                                   of the portfolio

Pension review                              £250 – £500

Our typical charges are:

Principal                     £120 per hour

Administration           £35 per hour


You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first.



6.         Who regulates us?


Bedale Financial Services is regulated by the Financial Conduct Authority. Our FCA Register number is 195481.  Our permitted business is advising and arranging investments and pensions and annuities.  You can check this on the FCA Register on their website or by calling the FCA on 0800 111 6768.


  1. 7.              What to do if you have a complaint


If you wish to register a complaint, please contact us:

In writing: Write to Bedale Financial Services, Bank House, Aiskew Bank, Bedale, DL8 1AS.

By phone: Telephone 01677 424234.


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.


8.         Are we covered by the Financial Services Compensation Scheme (FSCS)?


We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.  Most types of investment business are covered upto a maximum of £50,000. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.